• Northern Ireland
  • Permanent
  • Dungannon
  • Salary/rate: £9.00 - £10.00

Website staffingni Bluestones Staffing NI

www.bluestones-staffing.co.uk

Bluestones staffing is working with a leading supplier within the Heavy Commercial Vechicle in Northern Ireland.

Due to continued growth they have a requirement for an experiened Service Advisor.

Position:       Service Advisor

Location:      Dungannon

Hours of work:  Monday – Friday 8.30am – 5.00pm with flexability to work on a Saturday morning as and when required.

Key Duties:

  • Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements.
  • Generating service schedules ad sending reminders
  • Booking PSV appointments
  • Issuing workshops job cards
  • Monitoring progress of vechicles in workshop
  • Processing and closing out workshop job cards
  • Assisting with invoicing
  • Liaising with workshop forman/supervisors to maximise workshop loading and planning, to ensure efficiency and profitability
  • Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
  • Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vechicle collection/delivery
  • Ensuring customer satisfaction at all times through delivery of our clients customer commitments, assistanting with customer complaints.
  • Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing.

Job Requirements:

  • Relevant service reception experiecne or expereince working within a franchised car / heavey vechile dealership would be highly desirable
  • Be educated to GCSE standard or equivalent inculding Maths and English
  • Process Strong administration skills
  • Process excellent organisational skills and the ability to adapt to changing circumstances

For futher information please contact Debbie 02895219313 or email your cv via the link below.

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