• Northern Ireland
  • Dungannon
  • Salary/rate: TBC Competitive

Bluestones Staffing NI

Bluestones staffing is working with a leading commercial client due to continued growth they have a requirement for an  Service advisor   in there busy  Dunngannon  depot.

 

Hours : Monday to Saturday

Location Dungannon

Salary: TBC

Duties:

Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
Generating, amending and updating service schedules and sending reminders
Vehicle and customer database management
Booking PSV appointments
Issuing workshop job cards and monitoring progress of vehicles in workshop
Processing and closing out workshop job cards and assisting with invoicing
Making outbound sales and customer care calls and managing key customer relationships
Creating maintenance contract quotes and selling maintenance contracts
Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
Ensuring customer satisfaction at all times through delivery of the Volvo ‘Customer Commitments’, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

The successful candidate must be able to provide proof of, or demonstrate prior experience of, the following:

Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable
Be educated to GCSE standard or equivalent, including Maths and English
Possess extremely strong administration skills
Possess excellent organisational skills and the ability to adapt to changing circumstances.
Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externallyPossess an ability to structure workload in an efficient manner
Be able to cope working under pressure
Must be confident with telephone communication and possess a polite and professional telephone manner
Possess an excellent level of computer proficiency
Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
Have a full driving licence
Although not essential, some existing mechanical knowledge would be advantageous.

Aptitudes, Values & Work Ethic

The successful candidate will:

Be a fast learner
Be organised, methodical, proactive and enthusiastic
Have the ability to work as part of a team and be able to work on own initiative
Have a warm, friendly and outgoing personality
Ensure that all written and verbal communication is of a standard that reflects the Volvo Trucks image and guidelines
Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
Be tenacious and of a questioning nature
Be open and honest at all times and always work with integrity
Possess a willingness to learn and succeed
Insist on the highest quality work, whilst concentrating on efficiencies

 

Please contact Tina or Debbie on 02895219313 or email a cv stating the job you are applying for to christina.wroot@bluestones-staffing.co.uk

 

 

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