• Ongoing Agency
  • Belfast
  • Salary/rate: 9.00 - 11.00

Website staffingni Bluestones Staffing NI

Bluestones Staffing are currently recruiting on behalf of our client  for  temporary Customer Service Administrator in the Mallusk Area

Location:  Mallusk

Duration:  3 – 6 months

Salary:   up to £11.00 phr

Main Duties:

To assist the Customer Service Team with admin duties and repeat orders.

Ensuring that the information presented to production is accurate, to ensure that quality products are consistently sent to customers in full and on time, that meet the standards as agreed with each customer and to comply with ISO 9002 PS 9000 Standards.

Health and Safety: 

Work in a safe manner adhering to laid down health and safety procedures

Abide by manual handling best practice and comply with training and refresher training in safety matters.

Report all accidents and dangerous occurrences to management.

Housekeeping and Maintenance:

Keep your work area clean and tidy, ensuring that the highest standards of housekeeping are always maintained.

Keep accountabilities:

Manage the day-to-day order requirements and inquiries from customers

Understanding and follow standard operating Procedures for processing and customer communication

Verify the application of correct customer prices to order

Support team resource needs during holiday periods, showing flexibility to assist with each other’s accounts.

Achieve established quality standards working within the guidelines outlined in the established quality standards working within the guidelines outlined in the established quality systems complying with ISO 9002 AND PS 9000 quality standards.

Participation in training and improvement projects.

Experience Required: 

The preferred candidate will have Customers Service experience within manufacturing, ideally print and packaging

Knowledge of EFI Radius MIS/ERP software desirable

IT literate to intermediate level on Excel, Word, Outlook

Prioritise and liaise with customers/internal departments when required

Process repeat orders

Review and check that production work notes capture customers requirements

Minimum GCSE Maths/English A-C grades preferred

Methodical approach to work

Ability to take responsibility for output and quality work, accountable.

Familiar with ISO 900 quality standards and procedures

Ideally work a day shift 9-5 37.5hrs a week. Other hours considered

Able to work on own initiative

Good Team-working skills.

Salary circa £11 per hour depending on experience

For further information Please contact Debbie McDermott on 02895 219 313

BSNI is acting as a recruitment business

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