• Permanent
  • Drumbo
  • Salary/rate: £18,500

Website staffingni Bluestones Staffing

Bluestones staffing is working with a leading construction firm in Northern Ireland, due to being awarded a number of tenders they have a requirement for a Customer Administrator.

Location:    Lisburn / Drumbo

Salary:         £18,500k

Duration:    Permanent

Hours of work:  Between 8am – 8pm Monday – Friday / 8am – 2pm every other Saturday.

The right person for this role will be enthusiastic, energetic and a strong Administrator with construction industry experience. The successful candidates will be proficient in all MS Office packages including databases. They will be a strong communicator with the ability to manage multiple responsibilities with ease and thrive in a busy environment and be able to work within a team or on their own initiative.

Key Responsibilities

  • Use all management systems to their full potential and ensure records are always kept up to date
  • Housekeeping of all information detailed within the company’s management systems.
  • Update records on a real time basis to ensure forecasting within the month is accurate.
  • Accurate and timely action of month end submissions to enable performance monitoring.
  • Production of invoices in a timely manner to achieve monthly targets.
  • Ensure that all invoices and relevant back up reach the client in accordance with SLA’s and KPI’s as set out.
  • Follow business processes as set out and make Managers aware of any non-conformances.
  • Provide support to the business in the production of performance results relating to Response Works.
  • Deal directly with customers and clients either by telephone or electronically in a professional manor.
  • Respond promptly to client enquiries relating to the general administration function of the business including reports, certificates, and invoice enquiries
  • Register complaints and escalate to the appropriate Manager
  • Ensure your phone duties are dealt with in a professional and polite customer service facing manor.
  • Provide general administration support to the business as required including reception cover.

Essential Criteria

  • 5 GCSE’s to include Mathematics and English.
  • At least 2 years’ experience working as part of a busy administration team
  • Able to work as part of a team and establish good working relationships at all levels.
  • Able to work to tight deadlines and under pressure.
  • Able to demonstrate excellent communication skills, both orally and written.

Contact Debbie on 02895219313 for further information or email your cv via the link below.

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