• Permanent
  • Belfast
  • Salary/rate: £24k - £28k

Website staffingni Bluestones Staffing

Bluestones staffing is working with a leading Technical company in NI.  Due to winning new contracts they have a requirement for a Service Desk Engineer.

Our client is not only focused on solving the IT problems of businesses, including Managed Services, Cloud Solutions and Support, but dedicated to delivering the highest level of customer service.

Successfully creating IT strategies, manages IT systems and supports the IT departments of over 400 organisations across the private and third sectors.

We have an exciting opportunity for a Senior Technical Remote Support Engineer to provide second and third line support to our end user community in support of their server, infrastructure, desktop and laptop environments.

Most of our Client base is located in Northern Ireland and in mainland UK however we do support clients in various locations around the world. The role will be based on our busy Service Desk in our Belfast headquarters located on Heron Road.  The successful candidate’s duties will include:

Working on second/third level IT issues until completion
Liaise with customers and provide information to aid them in their day-to-day IT related activities
Provide the customer with remote technical support and act as their technical liaison
Document and knowledge base information, including new and changed services
Provide an escalation point to our Level One engineers
Support a contracted range of hardware and software products and to assist the account team leader in the delivery of outstanding levels of customer service
Report directly into the assigned team leaders, Service Support Supervisor and Service Support Manager

Essential Criteria

Microsoft Certifications (MCSA/MCSE)
Experience troubleshooting/supporting:
o   Windows 2008/11 SBS | 2012R2 | 2016 | Hyper-V | Microsoft Exchange | Office365 | Active Directory | Group Policies | VPN | Firewalls | Switching | General comms | MS Office | Backup products | Security Products | Printing | Server/PC Hardware faults

Ability to communicate effectively and demonstrate excellent Customer Service skills
Desirable:

MSP Service Desk experience
Design and implementation of network security solutions, firewalls and switching
Design and implementation of Active Directory and Group Policies
Migration between various versions of Windows Server and Microsoft Exchange / Office365
Experience in installing and migrating Microsoft SQL
Microsoft Certified Solutions Expert
Knowledge of Dell SonicWALL security appliances

For further information contact Debbie  on 02895219313

BSNI is acting as a Recruitment agency

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