Bluestones Staffing is working with a leading contact centre in Belfast, you will be working on an E-Commerce Support – Live role.
Providing a high level of professionalism and customer service for a world leading brand
Handle and respond to inbound phone calls and occasional email inquiries in a call centre environment
Research and resolve inquiries verbally, in writing and online
Maintain and promote a positive attitude whilst meeting productivity goals
Maintain high confidentiality at all times
Are you what we’re looking for?
Fluency in written and spoken English & Danish and Norwegian.
A minimum of 3 months’ experience in a customer service environment
Experienced with Microsoft Office & good working knowledge of internet. The ability to learn and adapt to new software
Ability to work to targets, handling times and customer satisfaction
Experience of working in a team environment
Able to communicate effectively via telephone, with active listening and clearly speaking to the customer along with the ability to communicate effectively via email
Ability to multitask, plan and organize.
40 hours/week on a rotational shift pattern, Monday to Sunday, 7.00-18.00
What can we offer you?
Bright, modern, exciting place to work with excellent staff facilities.
City centre location.
Onsite gym, yoga room and cafe.
28 days annual leave.
Employee discounts scheme.
Excellent relocation package.
Annual Reward & Recognition Ceremony.
Professional development opportunities.
Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more. Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines. Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast.
Our client is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Bluestones staffing is acting as a recruitment agency